Frequently Asked Questions
How often do I need to replace the filter?
The high-quality filter is designed to last for months, depending on household usage. You’ll enjoy long-lasting clean water without the need for frequent replacements, making maintenance simple and hassle-free.
Will it remove all contaminants from my tap water?
The multi-stage filtration system removes common impurities, including chlorine, heavy metals, and sediments. While it improves water safety and taste significantly, it’s always recommended to check local water quality for specific concerns.
Does it affect water pressure?
No. The purifier is engineered to maintain a strong, steady water flow while filtering out impurities, so your daily routines remain seamless.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at EverydayElevating@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.